Does FSWin Casino sell my information to third parties?

No, FSWin Casino never sells your personal information to third parties. Only the minimum necessary data is shared with trusted partners for specific purposes such as payment processing and identity verification, and those partners are not permitted to share it further.

Will my information be deleted if I close my account?

Certain information is retained for a specified period after account closure to meet legal obligations. Financial transaction records are kept for 7 years and account information for 5 years. Once these periods expire, all data is securely deleted.

Can I get a copy of the information stored about me?

Yes, you can request a copy of your stored data from our support team at any time. We will provide it in a structured format within 30 days of receiving your request.

Does FSWin Casino send promotional emails?

Yes, with your consent we will send you emails about bonuses, offers, and updates. You can opt out at any time through your account settings or by clicking the unsubscribe link in any email.

How will I know if the Privacy Policy changes?

For significant changes, a notification will be sent to your registered email and a notice will be displayed when you log in to the platform. The date of the latest update will always be shown on this page.

fswin casino | Privacy Policy and How We Protect Your Data

1. Introduction

FSWin Casino (fswincasino.org) is one of Bangladesh's most trusted online gaming platforms. We believe that every player's personal information belongs to them, and keeping it safe is our core responsibility. This Privacy Policy clearly explains what information FSWin Casino collects, why we collect it, how we use it, and what rights you have over your data.

This Privacy Policy applies to the FSWin Casino website, mobile application, and all related services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.

FSWin Casino may update this Privacy Policy at any time. When changes are made, the date of the latest update will be shown on this page, and you will be notified by email for any significant changes.

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Please Note: This Privacy Policy is part of FSWin Casino's Terms and Conditionsshould be read as part of. Together, the two documents give you a complete picture of our service policies.

2. Information We Collect

FSWin Casino only collects information necessary to provide its services. The data we collect falls into three main categories:

Data Type	Details	Purpose
Identity-Related	Name, date of birth, national ID number	Age & Identity Verification (KYC)
Communication-Related	Email, mobile number, address	Account management, notifications
Financial information	Mobile banking number, transaction history	Payment Processing
Device & Technical	IP address, browser information, device ID	Security & Fraud Prevention
Gaming Activity	Betting history, game preferences, session duration	Service quality improvement, responsible gaming

Beyond that, we also collect certain information automatically through cookies and similar technologies, as detailed in the section below.

3. How We Use Your Information

FSWin Casino uses the information collected for the following purposes:

Account management: For registration, login, account verification, and password recovery.
Payment Processing: To keep a record of deposit, withdrawal, and transaction history.
Customer Support: To resolve your complaints or questions and provide the right support.
Security: To detect fraud, prevent multiple accounts, and maintain platform security.
Legal obligations: To comply with Anti-Money Laundering (AML) regulations and respond to lawful requests from authorities.
Service Improvement: To analyze user experience and improve the platform.
Promotional Communications: To send you bonuses, offers, and updates with your consent.
Responsible Gaming: To identify signs of excessive gaming and provide the necessary support.

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Your preferences: You can opt out of promotional emails and notifications at any time. Simply go to your account settings and update your notification preferences.

4. Who We Share Information With

FSWin Casino never sells your information. However, in certain circumstances, data may be shared with trusted third parties:

Payment Provider: Minimum required information is shared with bKash, Nagad, Rocket, Upay, and other mobile banking providers to complete payment transactions.
KYC services: With trusted third-party verification services for identity checks.
Law enforcement agencies: Upon a court order or a valid government request.
Security Partners: With firms specializing in cybersecurity and fraud prevention.

All third-party partners are contractually bound to uphold FSWin Casino's privacy standards. They may only use data for specified purposes and are not permitted to share it with anyone else.

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Important: FSWin Casino never sells or transfers your information to advertisers or marketing companies.

5. Cookie Policy

The FSWin Casino website and app use cookies and similar technologies to enhance your experience. The types of cookies we use:

Essential cookies: These are required for login sessions and site security. Disabling them will prevent the site from functioning properly.
Functional Cookies: Used to remember your language preference, theme settings, and other personal preferences.
Analytics Cookies: Used to analyze site traffic and usage patterns, helping us improve our services.
Security Cookies: Used to detect fraud and identify suspicious activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

6. How We Protect Your Data

FSWin Casino follows internationally recognized technologies and processes to keep your data secure. Our security measures include:

Across all connections TLS/SSL encryption usage.
Sensitive data in databases with AES-256 encryption Storage.
Regular Security Audit and vulnerability testing.
Two-Factor Authentication (Two-Factor Authentication) feature.
Restricted staff data access — only authorized personnel can view data.
Automated suspicious activity detection Fraud Detection System।
Regular Backup and disaster recovery planning.

That said, no one can guarantee 100% security on the internet. We strongly encourage you to stay vigilant and keep your login credentials safe.

7. Your Rights

You have the following rights regarding your personal information at FSWin Casino:

Right to Access Your Data

The right to know what information we hold about you.

Right to Rectification

The right to correct any inaccurate or incomplete information.

Right to Erasure

The right to request deletion of your data under specific conditions.

Right to Restrict Processing

The right to request that data processing be restricted in certain circumstances.

Right to Data Portability

The right to receive your data in a structured, portable format.

Right to object

The right to object to your data being used for specific purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

8. How Long We Retain Data

FSWin Casino retains different types of data for different periods:

Account information: For the lifetime of the account and up to 5 years after closure.
Financial transactions: A minimum of 7 years as required by legal obligations.
KYC documents: Up to 5 years after account closure.
Gaming History: For the lifetime of the account and up to 3 years after closure.
Communication Records: Up to 2 years from the date of last contact.
Cookie Data: 1 day to 1 year, depending on the type.

Once the retention period expires, data is securely deleted or anonymized.

9. Minor's Data

FSWin Casino does not knowingly collect information from anyone under the age of 18. Our platform is intended for adults only.

If we become aware that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted.

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To parents and guardians: If your child has registered on FSWin Casino, please contact our support team immediately.

10. Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

Email: [email protected]
Live Chat: Available on the website 24/7
Response Time: Within 24 hours on business days

We will respond in writing within 30 days of receiving a request related to your privacy rights. In complex cases, this period may be extended to 60 days, and you will be informed in advance.

FSWin Casino Privacy Policy — Your Data, Our Responsibility

6 Core Privacy Principles at FSWin Casino

SSL encryption

No Sale of Data

Secure Servers

Minimal Data Collection

Your control

International standards

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